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Question 1 of 3
1. Question
Section 11 of Attachment A – The Statement of Requirement to the Provision of Security Guarding Services contract (Activity 4 Handout) has been left blank in the contract, you are required to develop relevant KPIs related to each of the dot points below and must state how you would collect the necessary performance information for each.
Cost/Price/Financial Management
Schedule
Quality
Quantity
Relationship Management
User Satisfaction.
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Question 2 of 3
2. Question
How will the information collected from these KPIs help you to detect under-performance?
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Question 3 of 3
3. Question
Once under-performance is identified what steps will you take to improve performance? How will this be monitored?
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