Cert IV in Procurement and Contracting – Contract Stream – Final Activity 5 – Scenarios 4 – ATO

Consider the scenario and outline your proposed approach to resolving it.  Make reference to any relevant clauses you would expect to find in a contract (for example, Dispute Resolution, Invoicing and Payment, Warranty, Insurance etc).  Identify any issues that may require escalation.

How would you handle the complaint about the cleaning contractor if you checked the file and found that there were 5 previous complaints from this work area about the same thing in the past 12 months, and 10 other complaints from various other work areas also complaining that rubbish bins are not being emptied frequently enough? All of these complaints have been raised with the contractor.
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